“ This workshop helped me become a better listener of other people’s needs, and a better communicator of my own needs. Through a combination of demonstration, enquiry, and role-playing, involving both real and imagined situations, the workshop provided hands-on practice to ensure that the concepts really stick. The participants were all interested and attentive, which is always helpful in this kind of interactive workshop. Even though I consider myself a good communicator, I learned a lot, and became a better communicator over the weekend. ”